Working in Hospitality is definitely for me, but where should I go? Hotels versus Resorts

on September 11 | in Alumni Hospitality Industry | by Anthony Kranepuhl | with 2 Comments

After a few years in the industry, in full time jobs and internships, I see that I have worked mainly in resorts: 4 resorts and 3 city properties. My preference for resorts is based on several personal factors: age, marital status, comfortable living away from home, traveling and living by the moment.

I guess that having both experiences, my preference for being in a resort comes down to what the guest wants. Does the guest have time to interact with the staff? Do they want to know more of the local culture? And more importantly, do they have the luxury of “time” to spend within the hotel?

When I was in Damascus, Syria, I felt that the customers were in a hurry to get to their room, they were in a rush to be served as well as they wanted everything to be available for them at any time.

By all means, I do strive for their satisfaction, whether it be in a city or resort establishment. But the appreciation you obtain in return from many clients in a city hotel is hardly sincere, or meaningful, and that’s if they even give thanks back.

For the regular customers, the return guests, you get to know their preferences and you can anticipate their needs better.

In resorts, I have to say that clients are there to enjoy their vacation, to relax, to unwind, and they also want to discover the resort as well as the surroundings. They will definitely be more inquisitive and approach employees and converse with them. This is where employees can shine, where they can express themselves and connect with the clients. The guest has time to feel how the resort lives and what makes it special.

I believe that a product can be replicated anywhere around the world. You can have the same hotel room on the beach, in a building, or even nestled in between the trees.

What makes the difference is always the hotel staff. We make the difference in our guests’ stays. And where our customers feel the difference is when the staff has had the opportunity to interact with them.

Being in a resort allows the staff to seize that opportunity and follow through with it, delighting our customers and bringing smiles and laughter to all.

Everyone is happy, even the staff. Isn’t that a great working environment?

Seychelles

Who would prefer to work in a city hotel after working in resorts with such breathtaking views? Photo taken at Banyan Tree Seychelles, 2013.

However, after working in fabulous resorts in Bora Bora, the Maldives and even the Seychelles, one can feel the need to return to a city to get back into a civilized world.

Being stuck on an island can be very isolating and after a while, you may get “island fever”. That feeling of getting off the island and seeing different people, walking into a mall, finding items that you couldn’t get while you’re in your new work place.

Funnily enough, you do miss it. You can definitely live without it, but it is nice to return to a modern world.

The other thing is that you are definitely far from the rest of the people you know: your friends and family. In the end, this is what counts the most and will most likely affect your decision.

Are you up for the challenge? Are you up for the adventure?

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2 Responses

  1. Christina Seow says:

    Hi Anthony,

    Thank you for your insights in working between hotels vs. resorts. I am currently a PGD student at Les Roches and am attending various presentations to find out more about the options available upon graduation. I really appreciate this insight as I wanted to know how I can best contribute to the industry. Having lived in hotels in the city as a tourist, I would admit guiltily that I tend to indulge in the anonymity of entering and exiting the hotel room without needing to interact with anyone, yet at the same time, I have missed out the best opportunities in meeting people and hearing their stories.

    I was wondering if there’s a chance to get in touch and ask more discuss more about this? I would love to know what other factors I ought to consider when choosing the next step.

    Thank you!

    • Anthony Kranepuhl says:

      Dear Christina,

      Many thanks for your reply as well as your interest in the matter above.
      I’d be glad to answer more questions as well as develop the topic for you in order for you to choose the right path: Hotels vs. Resort; or to see what would be a better fit.
      You may send your questions to: antkranepuhl@gmail.com

      I look forward to helping you in what will become your future career path.

      Best Regards,
      Anthony

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